Damaged items: We replace items if they are defective or damaged, we just ask you send us a photo of your damaged item.
Delivery Time Exceeds Stipulated delivery time period: Should your order exceed the specified 60 working day delivery guarantee, we will gladly offer you a full refund for your product/s which have exceeded this delivery period. Please check out our Delivery Information page for more information with regards to average delivery times.
Other Refund Requests:
We are a wholesale stockist and source our products directly from worldwide wholesale outlets. Because of this, our products go in and out of stock on a regular basis and we are not able to re-stock previously sold items. We do not offer full refunds on our in-store items. However, in certain cases we are able to offer a store credit for the value of a purchase. We will do everything in our power to ensure you are happy with your purchase at King Supply.
Shipping and handling costs are non refundable.
We are not able to issue refunds due to incorrect addresses entered during checkout, items not collected, or packages stolen after delivery. Please make sure to enter your correct phone number during checkout should any delivery issues take place.
Order Cancellations must be made within 24 hours of the order being placed and will be cancelled and refunded without question. Since we process and ship orders as soon as possible, we are unable to cancel your order after the 24 hour period including weekends and holidays.
To initiate an order cancellation please message us at email@example.com with your order number and we will get back to you right away.
If you have any additional questions, please message us at firstname.lastname@example.org
King Supply is not liable if an address is entered incorrectly during checkout and we are not notified of the mistake within 24 hours. We ensure the fastest processing and delivery times possible, and as such are not able to reroute, or refund orders that were sent to the wrong address due to customer error. If a package is returned back to us, we will resend to the correct address within 24 hours free of charge.